Refund Policy
Refund & Returns Policy
30-Day Satisfaction Guarantee
If you're not completely satisfied with your LiftLab purchase, contact us within 30 days of receiving your order and we'll make it right — whether that's a replacement, store credit, or a full refund.
We stand behind everything we sell. If it doesn't work the way we say it does, you shouldn't pay for it.
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Eligibility
To be eligible for a refund or return, your item must meet one of the following conditions:
• The item arrived damaged or defective
• The item is significantly different from what was described
• The item was not delivered within the maximum estimated shipping window
We do not accept returns for change of mind on items that have been used and are in full working condition. If you're unsure whether your situation qualifies, just contact us — we'll always try to find a fair solution.
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How to Request a Refund
1. Email us at liftlab.support@gmail.com with the subject line: REFUND — [Your Order Number]
2. Briefly describe the issue and, if possible, include a photo
3. We'll respond within 1–2 business days with next steps
You do not need to return the item in most cases. We'll assess the situation and resolve it as quickly as possible.
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Refund Processing
Once your refund is approved, it will be returned to your original payment method within 5–10 business days, depending on your bank or card provider. You'll receive a confirmation email when the refund is processed.
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Damaged or Wrong Items
If your order arrives damaged or you received the wrong item, contact us immediately at liftlab.support@gmail.com. We'll send a replacement at no charge or issue a full refund — whichever you prefer.
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Contact Us
Email: liftlab.support@gmail.com
Response time: within 24 hours (Monday–Friday)
We're real people who want to fix real problems. Reach out and we'll sort it.